Help and faqs

Baggage

  • Carry On bag ( roller bag, garment bag, tote bag,) may not exceed 22 pounds / 10 kilograms and may not exceed external dimensions of 9” x 14” x 22” / 23 cm x 36 cm x 56 cm
  • Examples include small suitcases, small duffel bags or backpacks.
  • You can fly with a maximum of six checked bags, one carry-on and one personal item.
  • Pricing varies depending on when you have purchased the bag and the type of bag. Your best bet is to purchase at the time of booking. For most markets, baggage pricing is as follows:
    • 1st bag- Free
    • 2nd bag- $65
    • 3rd-4th bags- $100 each
    • 5th-6th bags- $200 each
  • Customers are entitled to one carry-on bag and one personal item, free of charge.
  • Think small backpack, purse, or laptop case. Your personal item must fit under the seat in front of you.
  • The max dimensions are 41cmx15cmx33cm (16”x6”x13”).
  • Yes. Please note, a personal item must fit under the seat in front of you.
  • Max size: 41cmx15cmx33cm (16”x6”x13”).
  • Examples include purses, laptop bags, briefcases, small backpacks, tote bags.
  • When adventure is calling, you may need more than just your regular suitcase. 
  • Personal Item
    • Must fit under seat in front of you
    • Max size: 41cmx15cmx33cm (16”x6”x13”)
    • Examples can include purses, laptop bags, briefcases, small backpacks, tote bags
  • Carry-on
    • Max size: 52cmx23cmx38cm (21”x9”x15”)
    • Examples can include small suitcases, small duffel bags
  • Checked Bag
    • Max size: 157cm (62”) total combined dimensions  
    • Max weight: Up to 70lbs/32kg is included. Maximum weight is 100lbs/45kg
    • Examples can include large suitcases, large duffel bags
  • Each child can have a child restraint system (car seats, booster seats) checked free of charge. Any stroller, playpen or additional child restraint device will be subject to a baby equipment fee. Standard baggage fees apply over and above the limit. Weight allowance of 50lbs per piece applies.
  • Lost and not found? Please send us a message with a description of the item, flight and date, reservation code and your contact information and we will take a look. Contact us here.
  • Delayed baggage must be reported to Eastern as soon as possible. An Eastern representative will create a delayed baggage report for you that will include your contact information and a description of your baggage and its contents to assist in the search.
  • Once the report has been completed, an Eastern team member will advise you of the next steps and work with you to locate your baggage. If your baggage is not recovered in five days, our Central Baggage team will take over the search.
  • Customer Support team handles these
  • Oversized baggage must be purchased at the airport so an agent can determine the extra weight.

Book with Eastern

  • Book your next flight or adventure with Eastern online here.
  • You may also contact our call center for a $25 fee, and we would be happy to help.
  • Don't see a flight you need? We’re constantly spreading our wings to new destinations. See where we’re headed next.
  • You are able to book up to 9 seats per booking. Find more details about our seats here.
  • To make a group booking of 10 or more people, please contact our group booking department here.
  • We don't offer bookings at the airport at this time. Book online up to two hours prior to flight departure, or you can call Eastern Customer Support for a fee of $25+ applicable taxes for booking over the phone.
  • Currently, all flights can be changed without a fee.
  • Changes: must be made at least 2 hours prior to original flight departure. (no fees) - adventurer cannot be changed.
  • Cancelations: must be made at least 24 hours prior to original flight departure. (1st 3 fares are not refundable)
  • The change fee is waived for booking changes made within 24 hours of booking.
  • 7 to 10 business days. For further information please contact your bank or financial institution.
  • To ensure your best fare choice, a complete payment is required at the original time of booking. Partial payments are not allowed. When you enter your credit card or Eastern Voucher and click the “pay” button at the bottom of the payment page you’re good to go!
  • We accept all major credit cards including Visa, Mastercard, Mastercard Debit, American Express, Diners Club, Discover, and Visa Debit.
  • You can also pay with an Eastern Voucher. 
  • Absolutely! You can rest assured your information is fully encrypted to keep the computer ninjas at bay. Safety is our number one priority!
  • All routes and dates listed on the website are active. If you cannot find a date or destination, the route may be seasonal or discontinued. We suggest signing up for marketing emails here to ensure you are kept in the loop on new routes or destinations.
  • Flights going different directions are different prices, depending on the location. This means you may see a different fare on your departing and returning booking screen.
  • Eastern fares are based on availability. Occasionally fares will drop due to marketing directives or temporary promotions. As noted in Eastern’s terms and conditions, we cannot retroactively apply the current price to the booking you've already made (like purchasing gas at a gas station).
  • We're flattered you love to fly with us! Eastern currently does not have a frequent flyer rewards program, but check back soon.

Check-in

  • You can access your itinerary and receipts at any time by using the "Manage My Trip" tab on goeasternair.com The receipt will include the total cost of your airfare, as well as any additional purchases such as baggage or seats. Please note, you will require your reservation code in order to access the itinerary and receipts.
  • Sometimes letters and numbers such as one for the letter 'I', or zero for the letter 'O' can be mistaken for each other. Try changing these when entering your code. In addition, you might want to clear your browser’s cache so you can start fresh.
  • The more time the better. Relaxing near your boarding gate is much better than a mad dash through the airport or even worse, being denied check-in and missing your flight.
  • Eastern recommends arriving to the airport at least four (4) hours before our flight’s scheduled departure time. Our flights close 60 minutes prior to departure, so please allow sufficient time to check-in, leave your bags with us, and clear security and immigration at least 60 minutes before your flight departs.
  • For international travel, adults, children and infants require a valid passport. Travelers of all ages require identification that matches the name and spelling on their ticket. You are responsible for making sure that you, and any child/infant travelling with you, have the proper identification and travel documentation required to enter or connect through each country on your itinerary. Please consult with the nearest embassy or consulate of each country you plan to visit.
  • Check your junk mail or spam folder as sometimes messages can end up in there. Your work email may also have settings that filter Eastern’s messages. Please check your email settings and ensure that Eastern is able to send messages to your inboxes. 
  • Still can't find it? Head to My Bookings to enter in your reservation code and last name.  Click "find my booking" and you will be able to see all of your itinerary details.
  • Once you have completed your booking and payment has been processed, you will be emailed your itinerary to the email you included in your booking. We suggest writing down your reservation code for future reference. If you do not receive your itinerary by email, you can head to My booking and enter your reservation code to see your itinerary details.
  • Your boarding pass will be available when you check-in.
  • You may check-in in-person at the airport.
  • Airport check in opens four hours prior to departure.
  • Eastern recommends arriving to the airport at least four (4) hours before our flight’s scheduled departure time. Our flights close 60 minutes prior to departure, so please allow sufficient time to check-in, leave your bags with us, and clear security and immigration at least 60 minutes before your flight departs.

Covid-19 Updates

New Updates for Travel

US ENTRY FOR FOREIGN TRAVELERS
  • The CDC has issued an Order effective January 26, 2021 requiring all air passengers arriving to the US from a foreign country to get a viral test for COVID-19 infection and to provide proof of the negative viral result or documentation of having recovered from COVID-19 to the airline before boarding the flight. Viral tests must be taken within 3 calendar days of departure or proof of recovery from the virus within the last 90 days.
  • For more information on US entry for foreign travelers, Click Here.
  • Please note, all Eastern Airlines passengers are required to complete this attestation form and submit the completed form at check-in. Passengers who fail to complete the attestation form will be denied boarding. Here is the online version to submit!
NEW YORK, NEW YORK
  • For an update on COVID-19 in Terminal 4 at JFK, Click Here.
  • Questions about traveling to and from NYC during the pandemic? Click Here.
  • For New York State traveler regulations and restrictions, Click Here.
MIAMI, FLORIDA
  • The Miami-Dade Aviation Department (MDAD) has been adapting airport operations to continue safeguarding our passengers, visitors and employees. Click here to learn more.
GUAYAQUIL, ECUADOR
  • All travelers (including minors) arriving in Ecuador must provide proof of a negative COVID PCR test taken no more than three (3) days before entering the country.
  • A customer who has been fully vaccinated can enter Ecuador by presenting a COVID Vaccination Record Card.
  • Passengers who have received a positive COVID-19 test result in the past month may travel with documentation of the positive result, provided they do not exhibit symptoms and are in possession of a letter from a healthcare professional or public health official from their place of origin stating that the passenger has been cleared for travel.
  • As long as the traveler does not present symptoms of COVID, the traveler does not need to perform mandatory preventive quarantine (“aislamiento preventativo obligatorio”, or APO) and they may freely move within the continental territory of Ecuador.
  • Click Here for information on GYE airport procedures.
  • For more information on travel to Ecuador, Click Here.
ASUNCIÓN, PARAGUAY
  • Passengers entering Paraguay must present a negative COVID-19 (RNA tests: RT-PCR, NAAT, or NAAT) test taken no more than 72 hours prior to entering the country.  Antibody tests will not be accepted.  Minors under the age of ten are not required to take a test.  Those with COVID-19 in the last 14-90 days also may enter with documentation and without a current test.
  • For more information on travel to Paraguay, Click Here.
MANAGUA, NICARAGUA
  • A negative COVID-19 test (PCR and/or serology) is required for entry.
  • For more information on travel to Nicaragua, Click Here.

On board

  • While Eastern does not currently provide on board Wi-Fi, passengers do have access to Eastern Entertainment, a hub with the latest movies, shows, music, and more to help pass the flight time.

Seat Selection

  • You can purchase through initial booking, manage my booking, or online check in. If you do not select a seat, one will be randomly assigned at no cost after check in. 
  • Tip: purchase your seats early when originally booking your flight for the best availability.
  • An extra legroom seat can be purchased when you initially book or added through Manage My Booking. Or you can upgrade at the ticketing counter!
  • This can be viewed when booking your flight or making changes in Manage my booking.
  • Cancellations within 24 hours of booking for travel more than 7 days away will allow for seat fees to be refunded. Otherwise, all seat purchases are non-refundable.
  • Absolutely. You can change, upgrade or purchase new seats through our Manage My Booking page, or online check-in.
  • If you are upgrading your current seat, you will only pay the difference in price between your current seat and your new seat. Have your reservation code ready. Seat fees are non-refundable, so choose wisely.
  • If you don’t select a seat, seats will be randomly assigned free of charge at check in.
  • Eastern provides a customizable experience. Not all seats are equal, and not all travelers like to travel the same. Is a seat with extra legroom in your future?
  • While we do not have a "first class" our Globetrotter and Pathfinder fares do offer a premium seating option.

Special Assistance

  • Under its Unaccompanied Minor Service program, Eastern will supervise the child passenger (7-13) from the time of boarding until the child is met at the stop over point or destination. Eastern will require the responsible party taking custody of the unaccompanied minor upon arrival to provide documentation establishing their identity and Eastern reserves the right to refuse to release an unaccompanied child to anyone other than the pre-designated party. Eastern requires that a parent or responsible adult accompany the child until boarding and that this adult provide the name, telephone number, and address of the party meeting the child at the transfer point or final destination
  • The unaccompanied minor service fee is $150 (plus tax) each way
  • Eastern accepts small domestic cats and dogs that have been vaccinated and are at least eight weeks old and contained in a pet carrier. Each pet must be accompanied by a Passenger and Passengers may not travel with more than one pet. All pets in the cabin must be carried in an appropriate pet carrier and remain in the carrier at all times (including head and tail) while in the gate area, during boarding/deplaning, and while onboard the aircraft. The carriers must be leakproof and well-ventilated, and the pet(s) must be able to stand up and move around the carrier with ease.
    • There is no pet carry-on fee. Pets fly FREE!

Still Have Questions?

Contact Us